At 59.910.302 Geovanni Tarciano Artifon (CNPJ 59.910.302/0001-40), we want you to be happy with your InfoApp or SaaS. This Refund Policy explains when and how you can request a refund.
1. Our satisfaction commitment
Before requesting a refund, please give us the chance to make it right. We provide revisions and support to bring your project as close to your vision as possible, within the agreed scope.
2. Eligibility for a refund
You may request a refund if:
- You request it within 7 days of your purchase, and
- Work on your project has not yet been completed or fully delivered, and
- We were unable to deliver a solution that reasonably matches what was agreed.
3. Non-refundable situations
Refunds are generally not available when:
- The project has already been completed and delivered as agreed.
- Delays or issues are caused by missing information or lack of response from your side.
- You request changes that fall outside the originally agreed scope.
- The request is made after the 7-day window.
4. Partial refunds
If work has already started but the project isn't complete, we may offer a partial refund reflecting the work delivered up to that point. We'll always aim to be fair.
5. How to request a refund
Email us at support@empresageovannitartifon.online with your order details and the reason for your request. We'll review it and respond within a reasonable time.
6. Processing your refund
If your refund is approved, it will be processed to your original payment method. The time it takes to appear in your account depends on your payment provider.
7. Changes to this policy
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the latest version.
8. Contact
Questions about refunds? We're here to help at support@empresageovannitartifon.online.